Return & Refund Policy

 

Thanks for shopping at ​www.thestoveranger.com

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have ​30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging unless approval of alternate return packaging is granted by a representative of Stove Ranger, LLC.

Your return must include: proof of purchase, explanation for refund request or return, your contact information.

Refunds and Exchanges

Upon receipt, you will be notified that we have received your returned item.

Your return or refund will be examined for damage, defects and that all components received and accounted for.  You will be notified within 5 business days of receipt of product of complete findings by the Return and Refund Department.

Upon approval, we will initiate a refund to your credit card or original method of payment determined from the original proof of purchase or invoice provided by you and verified by our records.  If a credit card purchase the refund will be dependent on your card issuer’s policies.

If you wish to receive a replacement item, we will ship your replacement item within 7 days of receipt of the returned item.

Damaged Items

If you received your Stove Ranger kit and it contains damaged/defective or has missing parts, please email us at sales@thestoveranger.com a detailed description of the damaged components and your contact information. A representative will contact you and replacement part(s) will shipped out to you immediately upon company approval and receipt of damaged/defective or non-complete unit.

Shipping

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are nonrefundable unless otherwise specified.

You will not be responsible for shipping costs Stove Ranger, LLC incurs when shipping your exchange or replacement parts.

If you elect to return your entire kit and receive a complete refund, any costs Stove Ranger, LLC incurs as a result of return shipping will be deducted from your refund.

 

Contact Us

Stove Ranger, LLC
5178 Childrens Home Bradford Rd
Greenville, OH 45331
Toll Free: 877-726-4378
Email: sales@thestoveranger.com